ORDER

YOUR QUESTIONS REGARDING YOUR NEXT PURCHASE ORDER 

Should I need absolutely to open a customer account?

No you don't; but this is very useful for navigating on the website or for saving your Wishlist for example, or sharing your selection with your friends or family.

Do you have a customer registration procedure, a quick and easy one I mean?

Yes, we have. If you are an individual, you can register quickly using the method "Instant registration". If you are a company, or if you want to return later to our site, please follow the classical method of an account opening and enter your data.

What brings me a customer account opening on your site?

Opening an account will allow you to make a purchase on our e-shop with different delivery or billing addresses. Once registered, you won't have to fill in your personal information anymore: the finalization of your purchases will be accelerated for your next order. You will be able to track your orders online quickly, easily and at any time.

How to find a product or gift ideas on your site?

By category or styles you browse all collections items from the menu at the top of each page. Advice will be offered in the News and in the lexicon edited by House Gautrey: hundreds of definitions will help you to understand the world of pearls, the world of jewelry and the materials used for your jewelry. The english translation of our Lexicon will take some time.

May I receive some personalized advices for Gautrey House items?

Yes we do. By contacting us on our website, we can offer you personal advice free of charge (describe your topic: wedding, event ... and we make you a quote for proposals), or we will offer you a private meeting hosted at your home, by one of our fashion stylists; this will allow you to choose the jewel of your dreams at your convenience (2:00 will be required to present the jewelry, you will have specially chosen beforehand with us).

Can I make a surprise to a person of my choice with a gift-packaging?

Yes, you can. You can order your jewel and its jewel case packed in a gift-packaging: your gift will be elegantly placed in a beautiful bag. We can add some words of your own: just fill in the field reserved for this purpose during your ordering process. The gift can even be sent to the recipient of your choice; in this case, we will not join any bill at all: it will be sent to the billing address you provided us; of course, guarantees documents will be attached to the gift.

Unfortunately, the gift that I offered to the person of my choice is not welcome?

Simply contact our customer service within 30 days; we will proceed to exchange according to the Conditions of returns described in our guarantees or in our Terms of sale and Conditions of Use.

How to use my promotional code?

It is subject to certain conditions. For example, it is valid only on the price of products; you cannot use them for gift cards. The Promotional Codes are neither accumulative nor refundable. In case of cancellation of an order with a promotional code, you won't be able to use it again for a new order. In the case of oversight on your part, we will not be able to cancel the order nor renew it. The promotional codes are only valid on the periods during the course of the year. Please, contact us to learn more.

Why to subscribe to your Newsletter?

You'll have privileged access to the exclusive contents: presentations in preview of the new creations, new prices of the House Gautrey. You will be informed about styles especially suited to your personality. In addition, by registering at the Newsletter, you'll stay informed about News of the House, including promotions.

Does Gautrey Paris offer promotions time to time?

Yes, we do. but especially for registered clients : please note that with a single click, you can Register and also unsubscribe. Throughout the year, promotions are made via our Private Sales online or through our stylists network: promotions are limited in time, in numbers, rebates and price; there are of course warnings on their content and their specific conditions of sale.

How to calculate my finger size?

A simple method for choosing your ring is available by clicking showcase, in the « lexicon » Gautrey Paris. Sorry, for the time being, the english translation is not available. It will come for sure.

I would like to reset my ring size? Is it possible?

We carry out this reset in size for free (plus shipping costs) within fifteen days; size reset can be done only once; We may also exchange your Gautrey jewel after your prior agreement.

How do I maintain my jewel?

jewel is by nature a precious and delicate item; it requires particular care when it is worn or stored in a jewel case; for an information as complete as possible, the conditions of maintenance of our jewelry are included in our Terms of sale and in our briefing note available in the "lexicon": how to maintain my jewel.

Do you have a warranty card for each Gautrey House jewel?

Yes, we have. All jewels of the House are delivered with a warranty card, true identification of the product: it contains the reference for the jewel, the date of sale and the first name of the seller; the warranty card allows you to benefit from all the advantages of the House Gautrey.

What is my right of order withdrawal?

Pursuant to Article L. 121-20 of the French Consumer Code, you have a legal withdrawal period of 14 days from the date of receipt of your package or receipt date of the last order item if your order contains several items or products shipped on different dates.

Where may I find your Terms of Sale and Use of your products?

The Terms of Sales & Use Conditions are available by clicking here and on the website. You can also write to the House which will send them by mail or by email.

To contact us:

-By email: contact@yvesgautrey.com

-By mail to the registered office: 83 Rue Michel Ange, 75 016 Paris,

-By phone: + 33 (0) 1 30 34 67 18.

We are available from Monday to Friday: 9.00 - 18.00 hours and we have a Online chat Open regularly (calls are charged at the current normal rate).