Prices are tax included
These Conditions of Sale and Use of the site "www.yvesgautrey.com" only govern trade between:
- The Company "International Sarl XY" (trade name: "Yves Gautrey" and "Gautrey"), hereinafter referred to as Company in the text, with a capital of 76 250,00 euros, RCS: 432 766 087, Siren: 432 766 087 000 30. Head office address: 83 Rue Michel Ange, 75016 Paris; Tel: +33 (0) 1 30 34 67 18; E-mail: firstname.lastname@example.org. Contacts with the Company may be made by telephone, email or mail.
- Any natural person acting exclusively within the strict framework of his personal needs, who consults the website www.yvesgautrey.com and / or makes a purchase from the Company (brand: Yves Gautrey).
These General Terms and use (hereinafter referred to as GTC) shall take precedence over any other general or special conditions not specifically approved by the Company reserves the right to modify terms and conditions at any time without notice . In this case, the conditions will be those in force on the date of the order by the buyer.
Any order implies prior consultation and acceptance of these Conditions of Sale and Use (GTC), printable paper. Validation by the client of any order implies irrevocable agreement to our Terms and Conditions.
The online sale of products and services presented on the site "www.yvesgautrey.com" is for buyers who reside in France, French overseas territories or Monaco and supplies required in these areas. For other countries, the usual rules on export taxes and Delivery apply.
People considered legally incompetent to contract, including non-emancipated minor children, must necessarily obtain the authorization of their legal representative prior to any order.
Jewelry, articles, products and services offered on this website are those listed in the catalog published on the Company's website. These jewelry items, products and services are offered within the limits of available stocks. A summary description describes each jewel, item, product or service offered and committed our guarantee.
The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the jewel, the article or product, especially regarding colors, orient, luster, reflection and other exterior articles or products, particularly for pearl jewelry, available in stock or available by special order; the intrinsic nature of articles or products involves slightly different specific characteristics of an item or product to another (see Article 9: TOS - Terms and conditions - for example, a black pearl can have eggplant reflections, or bluish peacock, a pink pearl can have slightly more or less white and rosé reflections; etc ... we recall that it is entirely natural and organic products unless otherwise stipulated clearly indicated in the technical language for each article) .
The responsibility of our Company shall not be held liable for any inconvenience, financial consequences, direct or indirect damages resulting from the misuse and / or incorrect use of our jewelry, articles, products, or services; and more generally of the order entrusted to us or use the Company's website. Any damage, as recognized by the Company, will be limited to the amount of the order.
The terms, words and expressions such as "Yves Gautrey", "Gautrey Paris", "Company", "Company XY International", "Company", "we", "House Gautrey" are construed as equivalent and mean www.yvesgautrey.com the website or Company designated above.
Each piece comes in its box of Gautrey mark with his warranty card and an invoice in the name of the person who commissioned the jewel. The site packaging fit www.yvesgaitrey.com other items or products according to their specificities.
After selecting the jewel, article or product of your choice, you can order them on our site by placing it in your "cart" (by clicking on the "Add to Cart"). You can correct the contents of your shopping basket until the order is not finally validated by you. Our Terms are available at any time before your order: we urge you to read them carefully before making your final choice. After express acceptance of our Terms and your confirmation on the accuracy of information you provide, the order is definitively recorded (by clicking the "Order and pay" button).
An acknowledgment of your order will be sent as soon as a summary email sent to the email address you have provided during the order is confirmed.
Only jewelry, items, products or services available or offered for sale online can be ordered in principle, unless otherwise stipulated in particular for articles published in limited series.
The periods of availability for shipment of jewelry, article or product are usually 48h00. Delivery times depend on external service providers you have chosen.
In case a jewel, article or product is unavailable, you will be informed 48h00 from the date of order: you can then change your choice if you wish or cancel your order.
Some jewelry, jewels items or edited in limited series are specially made the request; they are available in about 10 days depending on the model; delivery or shipping will be specified in writing at the time of ordering.
You will benefit from our delivery terms (see Article 5: Delivery) and our requirements "satisfied or refunded" within 30 days (see Article 6: Money-Back).
If legitimate reason as defined by the regulations in force, and in case of doubt about the person who placed an order on our website, the Company reserves the right at any time not to deliver an order.
All prices are expressed in Euros and "all taxes included" (TTC) taking into account the VAT applicable on the date of the order; any change in the VAT rate will be reflected on the price of jewelry, items, products or services without notice. A revision of the price of warranty date will be made regularly during the year. Promotions are limited in time, in number, discounts and prices; they are the subject of warnings about their content and their specific conditions of sale.
We reserve the right to change our prices without notice at any time. Jewelry, items or products already ordered before any such changes will be charged based on the current rate observed during checkout.
Payment is made online, at the time of order by credit card, bank check, with the PayPal payment system, gift certificates, checks and possibly sponsorship; payment is cash, without discount, unless special information on the occasion of special events such as promotions:
When you pay by Paypal, the payment is made according to instructions posted, given to you as and when the business transaction; payment is secured through the procedure of Paypal service.
When you pay by credit card, payment is made in cash and without discount, at the time of shipment of the items available. Visa and Master Card credit cards are accepted. Do not forget to indicate the last 3 digits (CVV) on the back of your card. This type of payment is secured by our bank and remains under its full control.
When you pay by check or postal order (not online orders), payment is cashed upon receipt of the check, and at least 3 days before delivery. If unfunded check, the order is suspended indefinitely. The check must be made payable to "International XY" and sent to the following address: XY International Sarl (Gautrey Paris), 83 Rue Michel Ange, 75016 Paris.
If article, product or service unavailable, we inform you immediately; if you want to cancel your order, we will refund within 48 hours by check, bank transfer or compensation according to our choice, if the collection was performed.
For payment by gift certificates and gift-sponsorship, you can pay the balance online by credit card or Paypal if the amount on the gift certificate or sponsorship certificate is not sufficient to resolve the entire command.
More generally, in the event of non-payment on the due date of any amount due as shown on the invoice, we will apply on the outstanding amount without prior notice or formality, default interest at the rate of 1.5 times the legal rate, calculated over the period observed between the expected payment date and full payment date.
For security reasons, Gautrey Company may refuse payments and thus cancel an order:
- For an unreferenced billing address,
- Inability to contact the person who placed the order,
- Doubt on the merits of the order or of the recipient.
After validating your order on our website by you, the delivery time is indicated to you. The standard delivery time is normally 48 hours, starting workshop, from the effective payment of the order, for any orders placed before noon, and under the conditions specified by the Company when purchasing online and / or its catalog. It is performed with the address you have indicated at the time of checkout. The delivery period is exclusive of provision of article or product in our workshop.
Taking into account the average transit time, your package will arrive in 3-5 days (average delivery time observed for articles kept in stock) and in a limited period of 15 days, excluding holidays. Beyond thirty (30) days, and if the item or product is not delivered, the Company will reimburse your order, if it has been paid and the amount collected by our Company. These repayment terms are at the discretion of the Company. For delivery in the French overseas territories or abroad, a flat fee for the order processing fee is charged; the delivery time may then exceed the previously stated: it can be 10 to 15 days depending on the final destination and subject to confirmation by the service provider responsible for delivery.
We will inform you of any delay in shipment that we would know. In this case, if the product has not yet been sent, you will have the option to cancel your order or retract; if the product has already been sent, you can withdraw as stipulated in our General Terms and Conditions (see Article 7: Withdrawal). In the case of several items or products are ordered at once, and that only some of them suffered a delay, shipments will be divided (our Terms and Conditions shall then apply by separate shipping).
Upon receipt of your package, we thank you carefully check the condition and the content thereof; in case of damage or missing, thank you to make specific reservations directly on the delivery note and notify us immediately of this email, in order to deal effectively and quickly with your claim. Beyond a period of 48 hours from receipt of your package to the customer and your written claim by email, no compensation will be accepted in respect of damage due to the carrier or transport conditions.
Excluded from our responsibility, any delay or failure to perform services not attributable directly to the Company in particular due to the negligence or fault of the consumer, a non-contracted third party or force majeure as defined by article L. 121-20-3 of the Consumer Code. We recall that in the case of a shipment outside the European Union, taxes may be charged to receive your package in the country of destination; they are your responsibility.
Likewise, we remind you that the transfer of risk on articles, products applicable to the delivery of products.
The focus of the Company is to satisfy you 100%.
We leave you to return the products that do not give you satisfaction; This return will result in a refund, customer have on another purchase, pure and simple exchange with another product or article, or put to size. The payment terms for repayment are at the discretion of the Company. To do this, you must observe our return procedures below and inform our customer service by phone or in writing before returning; our commitment against our customer is sincere and we expect the same commitment from our customers with respect to which the Company makes every effort to satisfy you; no returns will be accepted without prior contact and the product will be returned. The guarantee is a "money back within 30 days" from the date of receipt of the item or product purchased. This guarantee is logically provided the item or product returned to us in acceptable condition and the conditions and procedure returns below; the return costs are borne by the customer, including the cost of insurance that the Company, as soon as you making contact with it, you shall, before the return itself. Products or items in sale or discounted prices, can not be returned or exchanged.
Returns will be accepted by the Company and not give rise to refund or exchange if:
a- You informed our customer service prior to the return, in writing or by phone, your intention to return the product or command and if an acknowledgment from us giving you unconditional agreement, in return form email or mail you sent.
b- item or product, including any gifts, presents itself in a new state and / or without apparent damage; it must be returned protected in its original packaging or in suitable packaging (do not use paper envelope but a carton) and sent to the XY Company International (Yves Gautrey), 83 Rue Michel Ange, 75016 Paris.
Articles returned incomplete or products such as described above, damaged, soiled or showing any obvious use trademarks or worn will not be returned or exchanged in accordance with the legislation in force at the time of the order.
c- return costs and risks during transportation are paid by the sender; we recommend that you return the item or product only by registered parcel or shipment value reported in connection with the offer of "universal postal service" in accordance with regulations.
d- The item or product is sent to the Company, imperatively accompanied by his surroundings, his warranty certificate and a copy of your invoice with your specific comments or instructions; by courtesy and to improve our service, we ask you to specify the reason for return.
e Our specialists confirm that the mount, stones or gems or any other elements constituting the jewel, the item or product conforms to the jewel in the article or the product that was sent to you without any damage or modification of any kind by you, and it has an original new condition.
Under f- than 30 days, and if he complies with the terms and conditions of the Company and the procedure returns described above, the jewel, the article or product will be exchanged or refunded, or will benefit from have a customer. These repayment terms are at the discretion of the Company.
g- In case of exchange, if the new order is in excess to the order resulting in the exchange, the user must join the exchange request for the balance by check or bank transfer. Conversely, if the amount of the exchange is less than the amount of the order, the User will receive the same conditions as those referred to above a refund of the overpayment.
h- No returns will be accepted without prior contact with the Company and a letter or email from us confirming our prior agreement for the return.
i Failure of the acceptance procedure returns void any return acceptance.
j- It is stated that non-compliance with the conditions and procedure returns void any return acceptance.
k Returns totally risk and customer.
l- It is further clarified that the breach of these conditions will void any acceptance of return:
- Jewelry, items or products that are not a new condition, and / or clearly worn, will not be returned, exchanged or refunded. They will be returned no later dispute. Similarly, products or items in sale or discounted prices, can not be returned or exchanged.
- Jewelry, items or products that have been special creations and edited in limited series, as indicated on the site are not returnable unless specifically approved by the Company.
- If there is a second return of the same client, the good faith of the latter then being demonstrably committed.
m- The following fees will eventually be deducted from any refund or return value to compensate:
- Package for cleaning and hygiene: € 10
- Package for administrative management: 10 €
- Bank transfer fee to a maximum of € 5.
n- It is specified that jewelry, items or products sold outside the European Union can benefit from these conditions of return because of complications for sending a precious object such as jewelry.
o- The article or product that was paid in the form of a gift certificate or voucher, credit or customer have the same amount, will not give rise to any compensation, financial or commercial .
p- All products are subject to a contractual guarantee does not obstructing the legal guarantees.
To respect the conditions and procedure of return, you can contact us at any time as follows:
- By email: email@example.com.
- By mail Head Office: 83 Rue Michel Ange, 75016 Paris,
- By telephone: +33 (0) 1 30 34 67 18.
Our goal is to satisfy you completely. Pursuant to Article L. 121-20 of the Consumer Code, you have a period of 14 days from the date of receipt of your order or the date of receipt of the last item order, if your order several items or products shipped on different dates. Regardless of this right of withdrawal, you will always benefit from our commercial guarantee "Money back in 30 days", within the limit of the guarantee, and the conditions and procedure returns described in Article 7. Your article should be us returned to our imperatively address within 14 days from the product receipt to the address specified by you (the date indicated by the Carrier shall prevail). We do not acknowledge receipt of your shipment. All requirements stipulated in Article 7 "Conditions Returns and acceptance procedures" apply. Furthermore, we draw your attention again to the fact that all jewelry, article or returned product has not been subject to direct prior contact with our Company, and / or clearly worn or damaged, will be returned in all cases. Reimbursement will be made at the latest 30 days after the receipt of the item as permitted in this document. Products or items in sale or discounted prices, can not be returned or exchanged.
Article return costs will be reimbursed in case of delivery of a non-compliant product to the order and / or do not meet the normal criteria of quality brand "Yves Gautrey" and "Gautrey"; in the latter case, our Company will consider any amicable solution.
We give below a few precautions of uses and practical advice for your pearls are eternal: take care of her beaded jewelry will keep them in all their original splendor, regardless of their origin: freshwater (China or Japan for example) or seawater (Tahiti or Australia).
Why take care of pearls?
Pearls are organic gems; they are more fragile and delicate as gems. Limestone and organic, a pearl is sensitive to external atmospheric agents.
How do they alter pearls?
In hot and without care on your part, a pearl can dry out and eventually crack. Aggressive external agents to definitely avoid include: perfumes, lacquers, alcohols, detergents, chlorine and acid any substance.
Were the pearls of standardized sizes and colors?
The size of the beads is internationally standardized manner, in particular by the GIA or control bodies; there may be some variation in the sizes commonly accepted by these regulators. However, the beads are completely natural and organic products and therefore subject to slight variations reflections, luster, orient or color; eg a black pearl can have aubergine hues, blue or peacock; a pink pearl can have slightly white or purplish reflections.
How to protect your pearls?
The nacre of the pearl is a material that can scratch if exposed to shock, even light; contact with other jewelry is not recommended because it increases the more the risk of scratches; their original setting is made for this; it must be placed in a no-place exposed to direct sunlight.
How to clean your pearls?
A pearl jewelry should be regularly wiped with a soft, damp cloth; remember to regularly clean each bead including in less visible places. Then let the jewel in the open air to dry in a place and do not exposed to direct sunlight; Above all, do not rub vigorously.
How to check the silk beaded necklaces?
The beads should be renfilées by a professional when this silk wear marks; a necklace worn frequently should be checked regularly every two years. The Gautrey House can take care of this operation within 48 hours.
Finally, remember: a jewel in pearls can be worn only after you have your last touch of perfume behind the ear, never on a gem!
If problems occur during the warranty period, we will intervene free to propose a solution within 48 hours upon receipt of your jewel, article or product; your precise instructions are welcome to effectively process your request. The Yves Gautrey warranty applies on all jewelry items or products brand Gautrey Paris and Yves Gautrey; they also benefit from the legal guarantee provided by Article 1641 of the Civil Code:
"Article L. 211-4 of the Consumer Code: The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also answers the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility.
Article L. 211-5 of the Consumer Code: To conform to the contract, the product must:
1. Be suitable for the purpose usually of a similar property and, where applicable:
- Match the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model;
- The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2. Or have the features defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.
Article L. 211-12 of the Consumer Code: The action resulting from lack of conformity lapses two years after delivery of the goods.
Article 1641 of the Civil Code The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not acquired, or would have paid a lower price if he had known.
Article 1648, paragraph one of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of vice. "
This warranty includes, under normal use and Intended jewelry, items or products; are excluded from this guarantee: wear and poor maintenance of the articles or products such as aging (hollow mesh crash, accident, shock, immersion, ...), losses or breakages caused by an accidental circumstance or an improper use or the instructions provided in the General Conditions (see Article 9). Jewelry, items or products under warranty are returned within two weeks after repair and consequently the contractual guarantee period is extended accordingly. If the jewel, the item or product warranty proves unrepairable, the Company will replace it with a similar item of equal value or to find a solution adhoc. Regardless of contractual guarantees described above, the Company remains liable for lack of conformity of the goods sold in accordance with Articles L.211-4 and following of the Consumer Code and the legal guarantee against hidden defects (Article 1641 and 1 648 of the Civil Code) you also have direct recourse.
The repair will be an estimate prepared by the Company. You then have the choice either to request the return of the article without repairs proposed by the quote (in this case, an administrative fee of 10 Euros will be charged); either choose to abandon your product at no extra cost. If your agreement on the quote, a deposit of twenty percent must be paid to the order of the Company (XY International); the balance will be paid upon receipt of your package by you by check, bank transfer or credit card. Our repairs are guaranteed one year (parts and labor included) within the limits of normal use of the item or repaired product.
You can contact us at any time as follows:
- By e-mail: firstname.lastname@example.org.
- By mail Head Office: 83 Rue Michel Ange, 75016 Paris,
- By telephone: +33 (0) 1 30 34 67 18.
The articles or products sold remain the exclusive property of the Company until full payment of their price.
Article 11: Retention of title
The articles or products sold remain the exclusive property of the Company until full payment of their price.
Preserving the environment is one of the values of the House; we try to contribute positively to the treatment, recovery and recycling of waste in all stages of the manufacturing process and sales of our products, wherever practicable.
The Company is bound by an obligation of means; its responsibility can not be engaged for any inconvenience or damage resulting from the use of the Internet such as data loss, external intrusions, computer viruses, breakdowns of the service, or other unintended problems; and more generally of any event of force majeure, in accordance with jurisprudence. The Company adheres to the principles set by the Selling Companies Federation Remote and undertakes to respect the customer under the rules of the Ethical Code of e-commerce and distance selling (for more information. The Company applies the rules of European law transposed Su Consumer Code, by French law on Confidence in the Digital Economy (LEN or LCEN). The Company adheres to the same principles of Sale Therapists and agrees on the rules of the federation representing this sector.
Buyers may object to the disclosure of their details by notifying directly to the Company. Similarly, users have a right to access and correct data concerning them, according to the law of January 6, 1978. The processing of information, including management of email addresses of site users was the subject of a declaration to the CNIL.
The Company will file the purchase orders and invoices on a reliable and durable as a true copy in accordance with article 1348 of the Civil Code. The records of the Company will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
The use of this website and business documents is for personal use only. The www.yvesgautrey.com site and all its elements are protected by intellectual property laws, including: the trademark "XY International", "Yves Gautrey" and "Gautrey" and its variations, logos, documents made online data contained therein, whether visual or audio, other trademarks, factory, trade or services, trade names, other distinguishing marks, drawings, photographs, films, models and patents. They are the exclusive property of the Company or its partners.
Any use, reproduction, copying, downloading, modification or exploitation by appropriate software, in whole or in part representation and on any media whatsoever, for any purpose other than personal use is prohibited and punishable by law, including under counterfeiting.
Any hypertext link directly to any or all of the site "www.yvesgautrey.com" and business documents directly or indirectly related to the trademark "XY International", "Gautrey" and "Yves Gautrey" will be subject to an express prior written authorization from the Company. In the absence of such authorization, our company will not be held responsible for the use of the content and consequences of such use in any capacity whatsoever, and reserves the right to prosecute any violator of property rights intellectual of "XY International", "Yves Gautrey", "Gautrey" and XY International Company as a whole or its partners.
Any and all customer orders imply the adherence to the Terms of Sale and Use as described herein. For any justified complaint, our Customer Service will try to find an amicable solution.
These conditions apply throughout the articles, products or services offered by the Company. In the event that one of the contractual clauses between our Company and third would be declared void by a change in legislation, regulation or court decision, this does not in any way affect the validity and enforceability of these Terms Terms of Sale.
This document and / or any other commercial commitment of our Company is subject to French law. In case of dispute, jurisdiction is given to the competent Courts of Paris, despite multiple defendants or warranty. The language of this document and / or commercial contracts is exclusively in French.
As of 01.09.2016 the Regulation (EU) No 524/2013 concerning the "Regulations online consumer disputes" entered into force; concerning mediation, thank you to refer to the platform online settlement of disputes.